Customer Support Lead

Mod Squad | Unknown | 3 months ago

HourlyHourlyIntermediate (2-5 years)Intermediate (2-5 years)Short-termShort-termUnder 30 hrs/wkUnder 30 hrs/wk

One of the biggest streaming services is looking for a lead member to lead a team of ModSquad’s support experts who engage and support this biggest streaming service.

The Ideal Mod:
Has customer service experience.
Has excellent written and verbal communication skills.
Has experience using streaming services.
Is flexible and has at least 15 hours of availability each week
Has a quiet environment to take calls and a working headset.
Is used to work in a multilingual, busy team
Is able to learn large amounts of materials and able to help assist other members of the team who require additional assistance and support
Is good at following workflows but also at recognising edge cases and adopting a common sense approach
Is good at escalating to management, keeping an open, honest conversation about trends, main issues and pain points
Is used to working with backend tools
Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
Zendesk experience is a HUGE plus!