Doximity | Unknown | 10 months ago
UnknownBeginner (0-23 months)Long-termUnder 30 hrs/wk
Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.
We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.
In this role, you will provide support to our growing network of healthcare professionals and colleagues. You will effectively communicate technical concepts to users, identify and resolve issues in a timely manner, and look for ways to improve and promote quality of the user experience.
How you’ll make an impact:
Answer emails in queue to provide technical, installation, and account support for users
Manage trouble tickets from beginning to end
Maintain high-level customer satisfaction
Identify and escalate issues as needed
Log issues and conduct product testing
Ensure that all processes and procedures are completed properly
Work with management and development team to build and improve internal support tools
What we’re looking for:
High school diploma. Technical or junior college a plus.
1-2 years customer service experience
1-3 years data entry experience
Experience with CRM or other ticketing system
Ability to work on weekends