Manager, Customer Success at Hubspot

Hubspot | U.S. Only | 9 months ago

FixedFixedIntermediate (2-5 years)Intermediate (2-5 years)Long-termLong-termOver 30 hrs/wkOver 30 hrs/wk

As a Manager of a Customer Success team you will be responsible for hiring, training, coaching, and leading a team of Customer Success Managers (CSMs). You will lead a team focused on driving customer loyalty and delivering business value to our customers.

You will partner cross-functionally with sales, renewal management, implementation, customer support, product, and other teams to ensure the total customer experience is exceptional, while executing and improving upon customer retention playbooks.

This is a challenging role that requires a strong customer gene, problem solving capabilities, the ability to motivate a team, and strong analytical skills. The right candidate is truly passionate about helping customers grow, and has the experience to demonstrate it.