Online Community Lead

Blizzard Entertainment | WorldWide | 4 months ago

UnknownUnknownBeginner (0-23 months)Beginner (0-23 months)Long-termLong-termUnder 30 hrs/wkUnder 30 hrs/wk

We’re looking for a talented community lead who is skilled at team management and passionate about project management and data analysis. The person in this role will lead our Tespa Community remote team to execute initiatives in chapter admissions, campus event support, career development, community service, and club leadership. He or she will support our Community Coordinators’ daily tasks and work with internal stakeholders to evaluate program health and develop new strategic initiatives.

Our ideal candidate is motivated, flexible, empathetic, and has a good understanding of our games and the collegiate esports ecosystem.

Responsibilities:

Manage, iterate, and report on our year-round chapter consultation & mentorship program strategy
Set and manage goals and milestones for the Tespa Community Coordinator team
Develop and support team-owned projects
Provide mentorship and technical training for the Tespa Community Coordinator team
Manage external communication between HQ and the Tespa chapter network
Compile and analyze regular reports on Tespa chapter health, performance, and sentiment
Maintain and develop internal documentation detailing program strategies, processes, and tools
Act as a public-facing representative of Tespa and communicate on behalf of the brand to club leaders, members, and students across multiple channels
Requirements:

Currently enrolled in a college/university or recent new grad
Exceptional understanding of Tespa programs, benefits, and values
Effective team leadership skills and experience
Advanced experience with Google Sheets and familiarity with Google Suite
Exceptional interpersonal, oral, and written communication skills
Self-motivation and initiative; impeccable time management and organization
Strong critical thinking and problem-solving skills
Be comfortable and effective working remote, independently, and as a part of a team
Experience with project management practices and software
Pluses:

1+ Year experience with Tespa, Hearthstone Fireside Gathering, Influencer Programs, or Ambassador Programs - especially collegiate/grassroots related
Willing to travel
Customer service, recruiting, or sales background
Data analysis and data visualization experience
Proven track record of involvement in and passion for collegiate and/or grassroots gaming communities
A passionate gamer across multiple franchises