Operations Associate

Pear Deck | U.S. Only | 4 months ago

HourlyHourlyBeginner (0-23 months)Beginner (0-23 months)Long-termLong-termUnknownUnknown

Pear Deck is seeking a part-time Operations Associate with stellar organization skills and a keen eye for details to assist with lead enrichment and order processing. Founded in 2014, Pear Deck is an educational app that’s changing K-12 education by making it possible for teachers to truly engage with every student every day. As Operations Associate, you’ll be responsible for processing leads from schools throughout the U.S. and the world. You’ll work closely with our 6-person Revenue Operations team responsible for business and accounting data and metrics.

The ideal candidate will be detail-oriented and experienced with a variety of business systems. Pear Deck is headquartered in Iowa City, IA; we are seeking remote candidates within the United States for this position.

Position Overview
Reporting to the Operations Manager, this part-time Operations Associate role is focused on processing leads and orders according to strict SLAs while maintaining a high level of standardization and accuracy. The Operations Associate is relentlessly detail-oriented and organized; they quickly identify and correct inconsistencies across multiple apps without breaking stride

Responsibilities

Lead Enrichment
Enrich and convert leads according to SLAs and guidelines
Research schools and clean up data in backend systems to maintain accuracy
Order Processing
Assist with time-sensitive order processing tasks
Assist with inbound customer support emails
Revenue Operations
Additional data clean up projects
Daily communication with RevOps team members
Requirements
A great candidate will be:

Detail-oriented, thorough, regimented and able to self-organize
Driven to create order out of disorder
Tech Savvy - you’ll need to be able to pick up the tools we use to operate and keep track of data
Self-motivated and able to work independently
Energized by tight deadlines
Computer proficient
Spreadsheet and Google Suite proficient
A great candidate will have:

Clear written and verbal communication skills
Strong analytical skills
Computer proficiency
Salesforce.com experience a plus
Success Measures
We’ll know this role is successful if:

Lead enrichment standards are upheld
Leads and orders are processed within set time frame
Data and documentation standards are maintained

Educational & Experience Requirements
Ideal applicants will have (or be working on) a Bachelor's degree and have 1+ years of experience.