Part-Time Support Specialist

YNAB | U.S. Only | 7 months ago

HourlyHourlyIntermediate (2-5 years)Intermediate (2-5 years)Long-termLong-termUnder 30 hrs/wkUnder 30 hrs/wk

You’re tech-savvy. You know your way around a computer, and can easily navigate the multiple tools and programs we use every day. And when something doesn’t work as expected, you feel confident troubleshooting the issue yourself.

You don’t mind answering the same question multiple times in the same day, because it’s a different customer each time—another chance to make someone’s day. You manage to exceed expectations even when you deliver a different answer than the customer was hoping for.

You’re really good at switching gears. You’ll answer three emails in a row—one about how to get a reluctant spouse to budget, the next about a bank not pulling in transactions, and another from a college student who realized they really need a budget for all their pizza and ramen—and not miss a beat.