Product Support Specialist

Shippo | U.S. Only | 5 months ago

HourlyHourlyIntermediate (2-5 years)Intermediate (2-5 years)Long-termLong-termUnknownUnknown

We’re looking to fill a Product Support Specialist (contract-to-perm role) to assist our customers with using Shippo -- both the online application and the API. You will help our distributed Customer Success team with our customers in a specific workflow to help customers get online and shipping as quickly as possible. You will work closely with the team on managing our email and chat queues. We currently offer support via email and chat so you must be a flawless, speedy, and empathetic written communicator.

Responsibilities & Impact
Energized by high-pressure situations, a fast-paced workplace, and a very busy inbox
Familiar with supporting online applications, Internet technologies, and is adept at communicating technical concepts
Able to influence customers’ adoption of paid product features as appropriate for their business
Resourceful, detail-oriented and truly passionate about making sure the customer gets what they need
Ready to dive headfirst into customer issues, and loves getting to the bottom of things
Empathetic, with a cheerful disposition
Able to welcome and embrace change as we continue to learn and grow!