KForce | U.S. Only | 9 months ago
UnknownIntermediate (2-5 years)Long-termOver 30 hrs/wk
The IT Technical Writer will be responsible for development/creation of specialized technical documents to support client's Medicare's digital platforms deployment and ongoing maintenance.
The position will develop deliverable to support internal teams (i.e. Provider Engagement, Network, Marketing and Communications, Clinical Operations, STARS and Risk, Sales, etc.) as well as external facing technical documentation for provider communications, on-boarding and ongoing training.
The purpose of this new job is to understand the documentation needs for a successful digitally enabled health plan implementation and then create/maintain/support such documents completely and independently without any guidance.
Interview SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, to learn about the digital platforms intended use and capabilities in order to determine/establish a set of technical documents that will be needed for a successful implementation; Including but not limited to, communication, on-boarding, training and maintenance
Identify common user scenarios;
Apply critical thinking about types of information and delivery methods end users need to be successful; plan and design supporting user assistance
Gather/research/analyze required inputs and artifacts from SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, software developers, QA Analysts, Project Consultants and use that to design, develop and publish the identified set of technical documents; Coordinate technical and quality assurance reviews to ensure the quality of the deliverables
Manage distribution and review of documents for on-boarding, training and ongoing maintenance