Technical and Desktop Support Representative

Omni Interactions | U.S. Only | 6 months ago

UnknownUnknownBeginner (0-23 months)Beginner (0-23 months)Long-termLong-termUnknownUnknown

Our Gig Brand Ambassadors, aka GBAs, are part of a community of independent contractors who use our Omni Marketplace to find gigs helping some of the country’s best brands to solve problems, help customers, and provide awesome tech support!

In return we offer opportunities to set a flexible schedule, achieve certifications, and earn good money all while designing a life you love.

If you’re ready to be your own boss and get connected to some great brands within a community who cares, read on.

GBA Responsibilities
Opportunity Details:

As a GBA, you are self-employed. You can:

Work from home, or any quiet place with a closed door
Take control of your work life, by choosing when and how often you want to work
Be your own boss
What You’ll Do

Answer inbound tech support calls from people calling in about luxury PCs
Solve problems in a creative way
Quickly help customers with sound solutions that meet their needs
Document details of all calls and customer interactions in the appropriate format/systems
Type and talk at the same time
Navigate multiple systems, programs, and screens simultaneously

Who You Are

Great communication skills (verbal and written)
Can type 30 WPM or more
Solid PC skills, including typing and navigation
Comfortable empathizing and remaining patient with difficult callers

Earning Potential

Campaigns will have varying pay structures, but most pay for time spent talking on the phone and assisting callers. GBAs may also receive performance-based pay or other incentives.
As a self-employed 1099 Independent Contractor providing remote call center services on the Omni Marketplace for its clients, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss.

Technology Requirements / What You’ll Need

PC or MAC with minimum of 1.6 GHz Processor/4 GB Ram/40 GB Free Space – note: not all campaigns support MAC devices
Hard-wired ethernet connection (no wireless connection)
50Mbps or higher download
10Mbps or higher upload
Working, noise-canceling USB headset
Working webcam
Up to date Google Chrome browser
No Chromebooks, tablets or mobile devices can be used
Some campaigns require dual monitors
What’s Next

If you want the flexibility and freedom to be your own boss, submit your name and complete our registration process today – once our sourcing team has reviewed your qualifications, our team will reach out with next steps!