Customer Support Associate

Rhino | U.S. Only | 5 months ago

UnknownUnknownBeginner (0-23 months)Beginner (0-23 months)Long-termLong-termUnknownUnknown

Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets.

As a Customer Support Associate at Rhino, you’ll join a renowned team that is transforming the future of renting. You will play a key role in ensuring Rhino’s renter have a positive initial experience and quick resolutions to any potential issues.

With an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.

In this role you will be:

Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email.
Resolve issues in a timely way while effectively prioritizing customer needs.
Triage tickets to the appropriate internal departments and work with them to resolve the issue.
Identify trends in support needs to influence site design, email copy, and product workflow.
We’re ideally seeking:

0-2 years of relevant work experience.
Strong social skills. An expert communicator in both small-talk & high-pressure moments.
Excellent time-management skills. Takes the lead on projects while juggling other tasks.
Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
True team player. Open to accepting feedback to ensure the team’s success.
Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.