Customer Support Specialist

Streamlabs | WorldWide | 12 months ago

UnknownUnknownBeginner (0-23 months)Beginner (0-23 months)Long-termLong-termUnknownUnknown

The Customer Support Specialist is responsible for ensuring a seamless streaming experience for Streamlabs users.

Your Contribution:
-Respond to customer support inquiries for payments and account related issues (refunds, chargebacks, payment methods, subscriptions etc)
-Key KPIs: customer satisfaction, time to first response, ticket response volume