Digital Content Manager

Okta | U.S. Only | 5 months ago

UnknownUnknownIntermediate (2-5 years)Intermediate (2-5 years)Long-termLong-termOver 30 hrs/wkOver 30 hrs/wk

You will collaborate with teams from all over the company - including Support, Engineering, Product Management, Professional Services, Pre-Sales, and others - to research and develop searchable, high quality copy, graphics, and video for deploying and using the entire spectrum of Okta’s products & services. You will also help define the asset lifecycle processes required to maintain the highest levels of content quality and accuracy. You will have a great deal of influence on how Okta builds the gold standard for digital product knowledge for years to come, not to mention opportunities for advancement in a rapidly growing, highly successful company.

Job Responsibilities:

Define Okta’s digital content management strategy and methodology for producing high quality video content for customers requiring help
Maintain inventory integrity by organizing and curating content in the most efficient manner possible
Provide digital and in-person updates to stakeholders on new content
Work with content subject matter experts to ensure messaging & branding is consistent with company strategy
Conduct usage analysis to determine trends
Work closely with Support, Engineering, and Product Management to ensure effective customer support is delivered
Organize and prioritize projects in a fast-paced and deadline-oriented business environment
Take initiative and ownership with focus on continuous improvement
Manage content localization plan and strategy
Publish and manage content on various digital enablement platforms, including YouTube and Okta TV
Define, curate, and execute the video content roadmap with the input of various stakeholders from across the company
Leverage industry best practices around placement and management of content in order to optimize discoverability within third-party search engines
Follow industry trends and advancements, and craft thought leadership articles and social posts to promote your work
Analyze customer adoption and social media performance data – either via direct providers (e.g., Twitter, Facebook, etc.) or third-party dashboards – and offer recommendations on how to increase content adoption and interaction
Required Skills:

3-5 years of experience creating multimedia content and managing social media profiles for an enterprise SaaS company
Extensive experience with various digital authoring tools & technologies, such as HTML5, Captivate, Camtasia Studio, Adobe Creative Cloud, Final Cut Pro, iMovie, and others
Excellent written and verbal communication skills
Ability to translate complex technical issues and concepts for a non-technical audience
Clear understanding of web and social media best practices, including how to implement them
Clear understanding of the business use of social media channels including Facebook, Twitter, LinkedIn, Instagram, YouTube, and others
Familiarity with Google Analytics, as well as an ability to collect and interpret data, providing recommendations based on these insights
Familiarity with Google AdWords and Facebook Power Editor
Ability to work independently and stay curious in a fast-paced environment with frequent product releases
Interest in learning about - and staying on top of - the Digital Experience / Self Help industry
Ideal Skills:

Bachelor’s degree, preferably in Journalism, Marketing, Communications, or Public Relations
Experience in defining support and/or knowledge management processes
Experience working for an enterprise software company, especially in the Identity & Access Management industry
Experience working for a software company with numerous third-party integrations