Chegg | U.S. Only | 9 months ago
UnknownBeginner (0-23 months)Short-termUnder 30 hrs/wk
As our Social Media Associate, you will leverage our social media platforms to drive engagement with prospective students and other audiences, and to support the lead funnel. You’ll own all-things community management and work closely with internal teams to uphold and improve the social media customer service experience.
In this role, you must be able to act as the face and voice of our business and infuse our tone throughout our social media platforms. You will interact daily with our social media communities and respond to their comments in a timely manner. The ideal candidate must have prior experience managing social media on behalf of a business.
Own community management and respond daily to comments on paid and organic social media content across Facebook, Twitter, Instagram, and LinkedIn
Collaborate with Admissions, Student Finance, and other internal teams to handle customer service requests
Monitor, track and report on feedback
Research, proactively outreach to, and build relationships with new social media communities
Provide support for the content development process
Previous experience managing social media on behalf of a business required
Experience with Sprout Social or a similar community management software
Knowledge of custom UTMs
Strong customer service experience
Knowledge of social media best practices
Extremely strong written and verbal communication skills
Strong attention to detail, critical thinker and problem solver