Technical Writer

Upland Software | U.S. Only | 8 months ago

UnknownUnknownIntermediate (2-5 years)Intermediate (2-5 years)Long-termLong-termUnknownUnknown

We are currently seeking an experienced contract Technical Writer to join the Upland Localytics team through Sept 31st. This Technical Writer will be responsible for the migration of client-facing technical documentation to MadCap Flare and producing a new online help center. Our ideal candidate is a tech savvy, highly motivated professional who has a minimum of 3 years of technical writing experience and the ability to build relationships and work effectively at all levels of an organization. We have a very open and friendly environment where everyone can contribute their ideas, help improve existing processes, and accelerate their careers.

Primary Responsibilities:

Migrate existing documentation to a MadCap Flare project.
Write, edit, and manage online help content.
Work closely with Product Management, Development, and other SMEs to verify content accuracy and gather information on new features and updates.
Act as the primary point of contact for the documentation migration project for internal stakeholders.
Work with the Upland Documentation Manager to ensure documentation meets Upland documentation standards.


Minimum 3 years’ experience in writing software-based product documentation
Understanding and knowledge of Madcap Flare, or other single-source authoring systems
Working knowledge of CSS, HTML and XML
Familiarity with Microsoft Manual of Style and technical writing standards
4-year degree, BA or BS Degree or a combination of education plus equivalent work experience preferably with a credentials in writing (Communications, English, Media etc.)
Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar
Experience translating complex technical concepts into easy to understand, accurate, and concise user documentation.
Demonstrated interest in learning new technologies and the initiative to self-teach
Strong attention to detail
Ability to work independently and cooperatively as a team
Excellent flexibility and change management skills.