UX Writer

Postman | WorldWide | 2 months ago

UnknownUnknownIntermediate (2-5 years)Intermediate (2-5 years)Long-termLong-termUnknownUnknown

Postman is seeking an experienced UX Writer to join our distributed UX Design teams. As a UX writer, you will understand and advocate for various audiences and user needs. You will design content and messaging that successfully guides users through involved interactions and improves overall user experience. As a self-starter, you will work independently to learn and maintain a superior understanding of the Postman platform and about APIs in general. You will be an advocate for the power of content in the user experience and work with design and product teams to continually improve Postman’s messaging and overall experience.

Provide UX writing and guidance on design needs to support messaging and other formats of content informing optimal user experiences
Write clear and concise content using best practices for instructional, informational and error messaging
Maintain high level of organization for content and messaging reflecting changes in a rapid delivery environment
Contribute to and maintain a growing taxonomy for all content
Assist in the development and maintenance of a usable product copy style guide to share with content strategists, designers, product managers, success teams, and education developers
Collaborate across several design and development teams in a fast paced environment
Work with product, marketing, success and education teams to ensure consistency across the Postman product, website, training, sales, and other communications
Deliver high quality content that is technically accurate by ensuring reviews by all stakeholders and ensure project deadlines are met
Understand content strategy and be aware of strategic opportunities to share with the content team
Be an advocate for the user experience impact of content writing and content strategy
Collaborate across teams and timezones for productive remote work

3+ years of UX writing experience including transactional product design
Demonstrated experience working with interactive workflows
Strong understanding of various message types, error handling and error workflows
Familiarity with writing, updating, and adhering to style guides
Clear, concise writing style
Demonstrated aptitude for learning technology
Experience working with design teams and collaborating on wireframes and prototypes with a strong portfolio of work
Familiarity with standard style guides, spelling, and punctuation for American style English, such as The Chicago Manual of Style, Merriam-Webster, or other.
Excellent written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally