WordPress Support Specialist

Astra WordPress Theme | WorldWide | 6 months ago

UnknownUnknownIntermediate (2-5 years)Intermediate (2-5 years)Long-termLong-termOver 30 hrs/wkOver 30 hrs/wk

We at Astra WordPress theme are looking for a kind, supportive, and all-around friendly people to join our growing support team!

Responsibilities Include:

# Respond to support questions about the Astra theme and our other products.
# Answer questions in our help desk software HelpScout.
# Write detailed bug reports with replication steps for our developers to fix.
# Write new documentation and update existing articles as needed.

WHO ARE WE?

We’re a team of passionate, creative individuals. From support, developers, marketers, content specialists, quality assurance, and more! Our theme Astra is one of the most popular themes for WordPress, powering over 800,000+ websites, and gaining a new install almost every minute.

Your support skills will make customers smile, feel understood, and ultimately you’ll resolve their issues in a timely, positive manner. You’ll be making a difference to thousands of peoples a year through your knowledge and experience in WordPress.

WHO ARE YOU, AND WHAT DO YOU BRING

– Empathy for customers.
– Passionate about providing excellent support.
– Fluent English (spelling and grammar).
– At least 2+ years of experience with WordPress.
– Understanding and ability to write custom CSS.
– Understand and the ability to write HTML.
– Familiar with tools like HelpScout, Trello, Asana, Github, and Slack.
– Polite and understanding.
– Self-starter. You don’t have to be micromanaged.
– Troubleshooting experience.
– A curiosity to learn and grow.

# Bonus points for any of the following
– Ability to write and understand PHP.
– Ability to write and read jQuery, Javascript, and any JS framework.
– WordPress plugin development experience.
– WordPress theme development experience.
– Previous remote working experience.

# What we offer you!

– A competitive salary. ?
– Paid time off if you join us full-time.
– The opportunity to learn and grow in a fast-growing team.
– The chance for your work to make a real impact on people’s daily lives.
– Fully remote work.

Want to work from anywhere? This is the job for you. Please apply from our website: https://wpastra.com/WordPress-support-specialist/