Privacy-Policy
1. Who we are
SolidGigs (“SolidGigs,” “we,” “us”) operates solidgigs.com and the SolidGigs service, which delivers curated freelance job leads, AI-generated proposals, done-for-you portfolio websites, and marketing and outreach services to freelancers.
This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website, member dashboard, emails, and any service we provide under the Standard, Professional, or Expert plans.
Our contact details:
- Mail: SolidGigs, 265 N Main Street, Ste. D #229, Kaysville, UT 84037, USA
- Email: team@solidgigs.com
- Phone: (706) 998-6423
Open question: confirm the legal entity name that operates SolidGigs (e.g., “SolidGigs LLC” or a parent company) and add it here.
2. Information we collect
We collect information you give us, information created as you use SolidGigs, and limited information from third parties.
| Category | Examples | Source |
|---|---|---|
| Account and contact details | Name, email address, password, phone number, time zone | You, at sign-up or trial start |
| Freelance profile | Skills, niche, ideal client, rates, portfolio samples, bio, case-study content | You, during onboarding |
| Website and marketing content | Domain preferences, website copy, images, logos, social media handles, outreach targets | You and your account manager (Professional and Expert plans) |
| Billing information | Plan, billing address, transaction history; card details are handled by our payment processor, not stored by us | You and our payment processor |
| Usage and activity | Leads viewed, saved, applied to, or marked “won”; proposals generated; dashboard and email interactions | Created as you use the service |
| Communications | Support requests, onboarding calls, survey and review responses | You |
| Device and technical data | IP address, browser type, device, pages visited, referring URL, approximate location | Automatically, via cookies and similar tools |
| Affiliate and referral data | Referral codes, payout details for affiliates | You and our affiliate platform |
We do not knowingly collect sensitive information such as health data, government ID numbers, or biometric data. Please don’t include it in your profile or portfolio.
3. How we use information
We use your information to run, improve, and bill for SolidGigs. Specifically, we use it to:
- Match you with freelance opportunities and deliver them by email and in your dashboard
- Generate AI-assisted proposals based on your profile and the lead you select
- Build, host, and update your portfolio website, custom domain, and professional email
- Carry out outreach, social media posts, and short-form videos on your behalf (Expert plan)
- Process trials, subscriptions, renewals, refunds, and the 90-Day New-Client Guarantee
- Respond to support requests and communicate about your account
- Send product updates and marketing emails, which you can opt out of at any time
- Measure results (such as gigs marked “won”) and publish aggregated, non-identifying statistics
- Detect fraud, secure our systems, and enforce our Terms of Use
- Comply with legal obligations
AI features. Profile details and job-lead text are sent to AI service providers to draft proposals and content. We do not permit these providers to use your data to train their general models, where their terms allow us to make that choice.
Testimonials. We publish your name, photo, or results as a testimonial only with your permission.
Legal bases (EEA/UK users). We rely on contract performance (providing the service), legitimate interests (improving and securing SolidGigs, limited marketing), consent (non-essential cookies, testimonials), and legal obligation.
4. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising except as described in Section 5. We share it only in these cases:
- Service providers that work on our behalf under contract: payment processing, website and email hosting, domain registration, email delivery, AI text generation, analytics, customer support, and scheduling.
- Prospective clients, when you ask us to: your portfolio website is public, and outreach on the Expert plan shares your name, services, and contact details with the clients we contact for you.
- Affiliates and partners, limited to what’s needed to credit a referral.
- Legal and safety: to comply with law, respond to valid legal requests, or protect the rights and safety of SolidGigs, our users, or others.
- Business transfers: as part of a merger, acquisition, or sale of assets, with notice to you.
- With your consent, for any other purpose.
Job leads link to third-party sites. When you apply to a gig, the client’s own privacy practices apply to what you send them.
Open question: list the specific vendors (e.g., payment processor, email platform, AI provider, analytics) or link to a subprocessor page.
5. Cookies and tracking
We use cookies, pixels, and similar technologies to keep you signed in, remember preferences (such as light or dark mode), understand site usage, and measure our marketing.
| Type | Purpose | Can you turn it off? |
|---|---|---|
| Essential | Sign-in, security, checkout, saving preferences | No; the site won’t work without them |
| Analytics | Counting visits, pages viewed, and conversion from trial to paid | Yes |
| Marketing | Measuring ads and showing SolidGigs ads on other sites | Yes |
| Email tracking | Knowing whether a lead email was opened or clicked | Yes, by disabling images in your email client |
You can manage cookies through our cookie banner (where shown) or your browser settings. We honor Global Privacy Control (GPC) signals as an opt-out of sharing for targeted advertising where required by law.
6. Retention and security
We keep your information while your account is active and for as long as needed to provide the service, resolve disputes, and meet legal, tax, and accounting obligations.
- Account and profile data: deleted or anonymized within 90 days after you close your account, unless you ask sooner.
- Hosted websites: taken down when your Professional or Expert plan ends; site files are kept for 30 days in case you reactivate.
- Billing records: kept for up to 7 years for tax purposes.
- Aggregated statistics: kept indefinitely, since they no longer identify you.
We protect data with encryption in transit (HTTPS), access controls limited to staff who need it, and reputable hosting providers. No system is perfectly secure, so please use a strong, unique password and tell us right away at team@solidgigs.com if you suspect unauthorized access.
Open question: confirm these retention periods match actual practice.
7. Your rights and choices
You can update most profile details in your dashboard and unsubscribe from marketing emails using the link in any email. Account and lead-delivery emails continue while your subscription is active.
Depending on where you live, you may also have the right to:
- Access the personal information we hold about you and get a portable copy
- Correct inaccurate information
- Delete your information
- Object to or restrict certain processing, including direct marketing
- Opt out of the “sale” or “sharing” of personal information and targeted advertising
- Withdraw consent you previously gave
- Appeal a decision we make about your request
How to make a request: email team@solidgigs.com with the subject “Privacy Request.” We’ll verify your identity using your account email and respond within 30 days (45 days where state law allows). You may use an authorized agent with written permission. We won’t discriminate against you for exercising these rights.
EEA/UK users may also complain to their local data protection authority. California residents: in the past 12 months we collected the categories listed in Section 2 for the purposes in Section 3, and disclosed them to the recipients in Section 4. We do not sell personal information.
8. Other important information
Children. SolidGigs is a business service for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
International transfers. We are based in the United States and process data there. Freelancers join from many countries, so when we transfer data from the EEA, UK, or Switzerland, we rely on safeguards such as Standard Contractual Clauses.
Changes to this policy. We may update this policy as our service changes. We’ll post the new version here with a new “Last updated” date and, for material changes, notify members by email before they take effect.
Contact us. Questions or requests about privacy:
SolidGigs 265 N Main Street, Ste. D #229 Kaysville, UT 84037, USA team@solidgigs.com · (706) 998-6423